Investor Relations Associate

Responsibilities: Manage end-to-end onboarding of SMA accounts, from approval through funding and initial trade execution Coordinate account setup with custodians and internal stakeholders to ensure a seamless process Review account details, restrictions, and documentation for accuracy and completeness Identify and resolve “not in good order” items and custodian/platform-related issues proactively Maintain clear, timely communication with advisors throughout the onboarding lifecycle Serve as a primary point of contact for advisor inquiries and ongoing support needs Partner cross-functionally to address account-related requests and issues Own issue resolution from initiation through completion, ensuring a high level of service Escalate complex matters as needed while maintaining a solutions-oriented approach Ensure accurate and timely documentation within CRM systems Proactively anticipate advisor needs and communicate relevant updates and insights Follow through on requests to ensure full resolution and advisor satisfaction Provide meaningful context and perspective to support advisor decision-making Build and maintain strong advisor relationships through consistent, high-quality interactions

Qualifications: Bachelor’s degree required.3–5+ years of experience in asset management, advisor service, or onboarding. Familiarity with separately managed accounts (SMAs), custodians, and advisor platforms preferred. Strong attention to detail with the ability to manage multiple priorities simultaneously. Clear, professional communication skills. High level of accountability, ownership, and follow-through. Experience with CRM systems and analytics platforms (e.g., Morningstar) is a plus. FINRA Series 7 and Series 63/65 or 66 licenses (or ability to obtain within the first year of employment).