Senior Analyst - Partner Performance

Posted 3 days ago

virtual vocationsDenver (CO)

Business Intelligence AnalystsCustom Computer Programming Services

SENIORITY

Senior

About the role

Leading the analysis and reporting of vendor operations, the full-time Senior Analyst - Partner Performance will build and manage Power BI dashboards, analyze performance metrics, and provide actionable insights to enhance customer experience and operational efficiency in a remote work environment. Key responsibilities Build and maintain Power BI dashboards and performance reporting for Customer Care vendor operations Analyze KPIs to identify trends, root causes, and performance gaps across vendors and channels Deliver data-driven insights and recommendations to leadership and operational partners Required qualifications 5+ years of experience in business analytics, contact center reporting, or related fields Experience in building dashboards, scorecards, and reporting packages Strong Excel and data-analysis skills with a proven ability to interpret data and identify trends Familiarity with operational KPIs such as SLA, AHT, and CSAT Preferred experience with Power BI, SQL, and business intelligence tools

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.