Customer Care Representative

Customer Care Representative The primary purpose of this position and this department is to better serve existing Electronic Security Customers in an accurate and timely manner.  This position makes collection calls to existing customers along with other customer account requests. In this role, you will: Gather account data updates, implement and enter into the software. Investigate/resolve daily passcode and ‘troublesome’ issues that appear on the daily shift report. Handle incoming billing and invoice questions. Follow-up on the account updates to ensure accuracy and expediency. Properly and professionally handle customer complaints and issues. When appropriate, inform customers of Per Mar Security Services of products and services and refer business to appropriate departments. As this position develops, the employee may be assigned additional duties or special projects as deemed necessary by management.