Remote Technical Support Engineer

About Us: We knew there had to be a better way to automate busywork and get work done faster. So we built it. With Tango, create and share how-to guides in minutes:▶️ Capture any process as you do it⚡ Tango automatically builds a detailed guide and can also generate automations or in-app guidance Share, embed, or pin inside your existing tools, so your team can access it from where they work. As a product-led fast growing startup, Tango powers hundreds of thousands of users at companies such as Cox, Salesforce, Gusto, Klaviyo, and Lockheed Martin. We’re backed by leading venture capital firms, including Slack Fund, Salesforce Ventures, Atlassian Ventures, Wing VC, General Catalyst, GSV Ventures, Tiger Global, and Hubspot. And we’re growing fast. We’re building a future of work where Tango learns your workflows and rules and uses automation and intelligent agent features to help handle routine tasks. That’s the future we’re building—Come build it with us. TL; DRWe are looking for a detail-oriented, customer-obsessed problem solver to own technical support for our enterprise customers. You will take in, triage, and resolve customer issues, keep many of them moving at once, and make sure Customer Success and Engineering always know where things stand. Reporting to Engineering leadership, you will be the hub between our Customer Success and Engineering teams. You will use AI to automate the repetitive parts of the job and build the runbooks and processes that help Customer Success solve common issues on their own. This is a great opportunity for an experienced, organized person who loves solving problems and finding smarter ways to work. This is a remote position based in the US, with off-sites to meet your teammates in person (and explore different cities around the country!).

CompensationOur base salary compensation is $95,000 - 115,000 for this role, and the total compensation package will also include equity and benefits. We value each employee based on their impact within the company, regardless of their location. Due to this, we set salary ranges for all roles based on function, level, and benchmark against similar-stage growth companies. We share salary ranges on all job postings to comply with local legislation and provide greater transparency to candidates. Final offer amounts are determined by multiple factors, including past candidate experience and expertise, and may vary from the amounts listed above. Additionally, we offer compensation review cycles 2x per year and have an annual equity refresh program. AI mindset At Tango, we operate with an AI-first mindset. We expect all team members across every function to actively engage with AI and incorporate it into their work. This includes using AI tools to improve productivity, streamline collaboration, and deliver stronger outcomes for our customers. We're looking for people who are already building, learning, and finding ways AI can enhance their impact. You don't need to have all the answers, but you should be in the habit of trying. Why join Tango? We believe teams that support and challenge each other are destined to win. That’s why we provide a competitive suite of benefits to support your personal and professional growth journey—and have some fun along the way. Tango benefits Full Medical/Dental/Vision coverage with 100% employer contribution, FSA, and an HSA for qualified plans Competitive compensation + meaningful equity 401(k) plan Work from anywhere in the US, with UberEats and Deskpass stipends—on us! Generous annual stipend for Learning & Development & Productivity Health and Wellness stipend Unlimited PTO, 10 holidays, 4 personal volunteer days, 4 mental health days, and birthdays off Paid parental leave Subsidized National Parks Annual Pass Subsidized Roller Skates (yes, seriously) Our core values▶️ Take Action – Avoid indecision and move past points of uncertainty. Value speed and fail forward. Aim High – Set uncomfortably ambitious goals. Reject mediocrity and take calculated risks. Seek Diversity – Invite unique perspectives. Create a safe space to challenge the status quo. Leave It Better – Be an owner, not a renter. Cultivate a growth mindset.✨ Customer Love – Champion the needs of the end user. Deliver magical experiences. Team First – Winning as a team beats winning alone. Lift up others. Learn more about how we evaluate these values in our interview process.