Senior Tier 1 Client Success Manager - Exec Exposure
Posted today
red oakBrooklyn (NY)
Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and TravelComputer Systems Design Services
SENIORITY
Senior
About the role
Red Oak is seeking a Senior Customer Success professional to own a strategic book of Tier 1 accounts from onboarding to renewal. You will drive success plans, adoption, and executive-level business reviews with C-suite sponsors, using AI tools to surface whitespace and risk signals.
You will partner with a commercial peer as an equal, map stakeholders across accounts, and lead at-risk saves, ensuring a high gross retention rate and measurable platform ROI.
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A number in mind
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