Scheduling Analyst
virtual vocationsNew York (NY)
About the role
To optimize call center performance, the full-time Scheduling Analyst will manage short-term forecasting, create and maintain staff schedules, and monitor call center activity while working remotely.
Key responsibilities:
Partner with leadership to adjust staffing based on customer experience needs
Create and maintain schedules for Customer Service staff to ensure optimal coverage
Monitor call center activity and recommend immediate staffing adjustments to meet service level goals
Required qualifications:
Associate's degree or relevant technical certification or two years of work experience
Two years of call center forecasting and scheduling experience
Three years of customer service experience
Experience with workforce management software
Able to work 8am to 4:30pm PDT
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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