Operations Business Analyst

Operations Business AnalystThis position is not eligible for employer sponsorship.To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance). Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach.Company: Oxford Life Insurance Company was founded in 1965 and is a member of AMERCO, a publicly traded financial holding network. AMERCO's other significant holdings including U-Haul International and Republic Western Insurance Company. Our fast-paced, growing company is seeking eager, qualified, customer-centric individuals to join our team in Phoenix, AZ or Madison, WI.Job Overview: The Operations Business Analyst will join our project team and report directly to Operations management. To ensure operations can effectively participate in the transformation of our business administration tools. This role is integral to understanding new solutions and how they integrate and interact with current software. This role will evolve over time, taking on additional duties in phases. This position will be in the Phoenix office, with the possibility to work from home as needed.Team: Our Operations project team is in Arizona. Team members will need to be able to communicate via Teams, Zoom, email, and in-person. Our company currently offers a hybrid schedule, which could be extended to this role after an initial training period, based on performance. Our Operations team is dedicated to maintaining a collaborative environment and seeks to add a focused, positive, and eager analyst.Responsibilities and Duties: This list is not exhaustive and may be supplemented as necessary.Gather and document business requirements from project stakeholders for business processes and/or system(s) under review.Analyze and understand business and system requirements. Design effective training and easily accessible reference materials for operations departments.Document and distribute meeting minutes, workflows, and other documentation to support projects. Prepare educational materials, including documents (cheat sheets), modules, and videos. Revise all material as necessary.Attend vendor training sessions and webinars to gain a strong foundation of the system's set-up and functionality. Work directly with IT to ensure system integrations improve the customer's experience.Work with project stakeholders to create use cases; be able to explain each use case to the vendor.Participate, coordinate, and facilitate testing plans with the business units.Required Education and Experience:High school diploma3+ years of Business Analyst experienceDemonstrated proficiency with Microsoft OfficePreferred Education and Experience:2+ years Business Analyst experience within the insurance industryExtensive experience with Visio, Power BI, Microsoft Forms or Monday.comRequired Skills:Strong analytical skillsAttention to detailAbility to work in a team and independentlyAdaptabilityExcellent interpersonal and communication skills; ability to effectively communicate with external and internal customers, including all levels of managementSolid problem-solving skillsAbility to multitask, prioritize and manage time efficientlyU - Haul Offers:Medical insurancePrescription drug plansDental & Vision plan with hearing care discountsOnsite medical clinic for team members and eligible family membersNew indoor fitness gym (Midtown Phoenix campus)Get Fit Gym Reimbursement ProgramRegistered Dietitian ProgramWeightWatchersCVS Virtual CareU-Haul Kids Program24-Hour Nurse LineWellness Program (Healthier You initiatives & challenges)Mindset App ReimbursementPet Insurance & Wellness plansCareer stabilityOpportunities for advancementValuable on-the-job trainingTuition Reimbursement ProgramFree online courses for personal and professional development at U-Haul University401(k) Savings PlanEmployee Stock Ownership Plan (ESOP)Company-paid life insuranceVoluntary life insurance optionsShort-Term and Long-Term DisabilityCritical Illness, Accident & Hospital Indemnity plansBusiness & business travel insuranceMetLaw Legal ProgramMetLife Auto & Home InsuranceLifeLock Identity Theft ProtectionDave Ramsey's SmartDollar Financial Wellness ProgramU-Haul Federal Credit UnionPaid holidays, vacation, and sick timeYou Matter Employee Assistance Program (EAP)Discounts on cell phone plans, hotels, computers, vehicles & moreCommunity involvement & volunteer opportunitiesU-Haul Mothers Program (Paid maternity leave)U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.