Manager, Sleep Operations Support

Posted 6 days ago

med4homeClearwater Beach (FL)

General and Operations Managers All Other Outpatient Care Centers

SENIORITY

Manager

Apply

About the role

Leadership Role At Cpap Supply CenterThis employee provides leadership for the supporting departments at the CPAP Supply Center in matters relating to the servicing of customers, achieves call center and individual quality and productivity goals in accordance with established objectives, and also manages individual projects and contributes to other operational initiatives outside of team responsibilities.

Responsibilities include:

Ensuring headcount of support departments is appropriate to support the business
Meeting business targets on a monthly and yearly basis
Providing guidance and leadership skills to direct reports, assisting with management and direction of their teams
Key contributor in overseeing team workload and ensuring standard operating procedures are efficient and maximized for business performance
Focusing and maintaining performance efforts of the team on current business goals
Working to ensure that their direct reports are productive and meet their individual business objectives, and conduct their responsibilities in a professional and courteous manner
Successful experience influencing employees working remotely
Serving as a knowledgeable and productive part of the managerial team, offering solutions and new ideas to execute on business objectives
Participating, implementing, and monitoring new initiatives to enhance the performance of the team and the center as a whole
Overseeing training and coaching of Representatives assigned to the team and providing refresher training as needed
Supporting a positive culture by driving execution daily and creating team engagement and excitement
Identifying opportunities for process improvements
Ensuring activities support the organization in achieving revenue and shipment targets
Ensuring a positive customer experience

Qualifications include:

3+ years leadership experience 4+ years of customer service-call center experience
Proven leadership skills in coaching, developing, and training call center personnel
Demonstrated history of meeting performance objectives
Excellent verbal and written communications skills are a must
Proficient with computer applications including Word, Excel, Outlook, and PowerPointAssociate's or bachelor's degree preferred
Experience with call center productivity metrics preferred
Health care experience beneficial

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.