Lead Massage Therapist- Full-Time

Posted 9 days ago

wpr development companyMorgan (UT)

Massage Therapists Other Personal Care Services

SENIORITY

Senior

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About the role

Lead Massage Therapist- Full-Time Wasatch Peaks Ranch - Main - Morgan, UT 84050

Overview: Position Type Full Time Job Shift Any Education Level Not Specified Travel Percentage None Category Other

Description

Summary: The Lead Massage Therapist provides high-quality massage therapy and supports daily spa operations at WPR. This position primarily performs treatments and serves as the designated operational lead when the Spa Supervisor is not on-site, ensuring consistent service standards, smooth daily operations, and an exceptional member and guest experience.

Qualifications

Job Duties:

Performs massage therapy and other approved treatments as an active member of the Licensed Massage Therapist (LMT) team.
Provides full-day on-site operational coverage during the Spa Supervisor's regular days off and serves as the designated spa lead during those shifts.
When the Spa Supervisor is on-site, primarily performs treatments with a flexible or on-call schedule based on bookings and spa demand.
Manages daily spa operations during Supervisor coverage, including bookings, member and guest needs, treatment flow, staff coordination, and spa readiness.
Opens and closes the spa when scheduled and ensures established opening and closing procedures are completed.
Manages the spa booking system and communicates directly with members and guests regarding reservations, treatment preferences, special requests, and service needs.
Directs day-to-day work of massage therapists and estheticians during coverage shifts, adjusts assignments and coverage as needed, and provides immediate coaching and feedback.
Reinforces established treatment protocols, service standards, sanitation practices, and WPR policies and assists with staff training when requested by the Spa Supervisor.
Ensures the spa remains clean, organized, appropriately stocked, and treatment-ready throughout the operating day.
Monitors treatment supplies and linens during coverage shifts and addresses immediate shortages; routine inventory management and ordering remain with the Spa Supervisor.
Addresses normal member and guest service concerns and escalates significant personnel, financial, or service issues to the Spa Supervisor or Director. Comps, refunds, discounts, or other financial adjustments require approval.
Assists with member and guest arrival, departure, booking, and payment needs as required to support spa operations.
Maintains confidentiality of member and guest information and ensures required treatment documentation is completed appropriately.
Willingly supports other spa operational needs as required to maintain a smooth member and guest experience.
Performs other duties as assigned.
Licenses and Special Requirements:
Current Utah Massage Therapist license required.
Current CPR/AED certification required; certification may be provided by WPR if needed.
Pass an annual comprehensive background check.

Physical Demands and Work Environment: Ability to perform massage therapy and approved spa treatments for extended periods of time. Ability to stand, walk, bend, reach, and move throughout the workday. Ability to lift and carry linens, supplies, and equipment weighing up to 25 pounds. Ability to perform repetitive hand, arm, and upper-body movements associated with massage therapy. Ability to perform the job safely and effectively in a treatment and spa environment. Remain calm, professional, and engaged while responding to changing operational and member needs.

Education and Experience:

High school diploma, GED equivalent or higher required.
Current Utah Massage Therapist license required.
Minimum of three years of professional massage therapy experience.
Previous luxury spa, resort, private club, or high-end hospitality experience preferred.
Previous lead or supervisory experience preferred.
Position Expectations:
Maintains neat and professional appearance and always observes personal cleanliness rules.

Self-motivated. Member and guest-service oriented. Acts professionally. Displays a positive attitude toward all staff, members, and guests. Courteous towards others. Demonstrates a willingness to help others. Always acts ethically and maintains appropriate member and guest confidentiality. Works well in a team environment. Must be aware of and able to abide by safety and sanitation practices. Reliable and predictable attendance. Wears a clean and presentable uniform. Ability to exercise good judgment under pressure. Can prioritize needs and effectively manage daily spa operations when serving as the designated lead. Knowledgeable about and consistently follows policies and procedures as outlined in the employee handbook. Must be able to work holidays, weekends, and overtime as needed with flexible scheduling to respond to member and guest requests.

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