Guest Relations Representative

Job PostingPublicis Re:Sources is the backbone of Publicis Groupe, the world's most valuable agency group. We are the only full-service, end-to-end shared service organization in the industry, enabling Groupe agencies to do what they do best: innovate and transform for their clients. Formed in 1998 as a small team to service a few Publicis Groupe firms, Publicis Re:Sources has grown to 6,200+ employees globally. We provide technology solutions and business services including finance, accounting, legal, benefits, procurement, tax, real estate, treasury and risk management. We continually transform to keep pace with our ever-changing communications industry and thrive on a spirit of innovation felt around the globe.OverviewThis position will work as a member of the Facilities Management team. The Guest Relations Representative will ensure a positive face is presented to the external world on behalf of our agency customers, and will help the Facilities Management team create an inviting, pleasant, and safe place for employees to come to work.ResponsibilitiesSupport Facilities team in maintaining the appearance of the office / reception areaGreet and direct clients, outside visitors, and employeesMaintain supplies required to create a welcoming environment (pantries, cafes, etc.)Manage and maintain visitor systems in accordance with Groupe policyAnswer agency main contact phone numbers; provide assistance and guidanceRespond to employee and external inquiries; provide information and resolve problems as necessaryReport all safety issuesProvide administrative backup support for Facilities Management teamPerform other duties as assignedQualifications1-3 years of experience in the field or in a related areaExcellent communication skillsAbility to work with a wide variety of internal and external groupsExperience working in a rapid and complex changing environmentPassionate about providing outstanding customer serviceEnthusiastic and creative team player with a strong drive to create a positive work environmentDemonstrate ability to manage multiple, diverse tasks simultaneouslyHigh degree of energy, motivation and dedication to quality and excellenceDemonstrate ability to communicate effectively, both written and verbally, with clients, employees, and other internal and external office visitorsDemonstrate ability to collaborate effectively with all levels and functionsAbility to maintain confidentiality