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David Careers

End User Support Specialist (Only Tampa residents)

Posted yesterday

noblesoft solutionsSeattle (WA)
Computer User Support SpecialistsComputer Systems Design Services

SENIORITY

Senior

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About the role

Only USC/GC on w2End User Support Analyst Long term contract
Location: St. Pete, FL (Hybrid 3x week)
DESCRIPTION: Provides advanced level telephone and on-site end-user support for hardware installations and software applications. Uses knowledge and experience to perform a variety of tasks requiring in-depth analysis and evaluation in making decisions and recommending solutions. Extensive contact with internal customers is required to identify, research, and resolve problems.
RESPONSIBILITIES:
  • Installs, configures, troubleshoots, and resolves problems on a wide variety of commercial off the shelf (COTS) and proprietary software via telephone/remote control access and occasional on-site support.
  • Monitors the call tracking system for new Incidents and Requests in addition to troubleshooting and resolving client issues per service level agreements.
  • Provides detailed documentation of activity in the call tracking system.
  • Communicates technical information to a non-technical audience.
  • Assists clients with the installation of corporate standard software images.
  • Stays abreast of, and complies with, company and department policies and procedures as related technology and end-user support.
  • Effectively communicates to clients, peers, and management any system issues that affect the quality or reliability of supported systems.
  • Documents product problems and their resolutions in a knowledge database for future reference.
  • Participates in testing new product releases and\or enhancements.
  • Leads or participates in projects requiring cross functional coordination.
NOTES from the hiring manager: Will be doing End User Support for RJF on the following. Service Now / GoToAssist / Proprietary Software / Chrome / VPN F5 and Global Protect / Office 365 and Exchange Online. Supporting on-domain and off domain end users. Hardware Break-Fix, with warranty replacements through HP.Software Installation and Support Onboarding of New AssociatesPC Setups, and PC replacements, completing back-up and restores of data, and reinstalling software. Candidates need to be local to the greater Tampa bay area to work a Hybrid onsite model, no full remote at this time End User Support contractors in this specific group will be issued RJ assets/laptops, for their contract engagement. the new hybrid onsite work style for this group has changed to a minimum of 11 days per month working onsite, no exceptions to this new policy for End User Support contractors and the policy will be enforced by IT leadership. local candidates only.

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