FileNet Dev & Support Engineer

IBM FileNet 5.x Expertise w.r.t.development, configuration and operational aspects -project deployment execution, IBM Filenet upgrades and production support.IBM FileNet Administration, Changes, ConfigurationContent Mass updates (using FileNet APIs)IBM FileNet Vulnerabilities and RemediationIBM FileNet Sweep to migrate contentsIntegration with Storage DevicesOversight & execution of deployments,troubleshooting and support activitiesMonitoring and Alerting Tools- Splunk, Appd , Prometheus, Grafana. etc.Integration with Cloud capabilities/storage grid, and other cloud tech stack, tools and technologies and command line interface (CLI).Familiarity with Object and File Storage.Issue Resolution, ensuring stability of the applications and platform.Drive new initiatives like Automation, Cloud transformation in the platform, instrumentation of monitoring/alertingacross applications and platform levelDrive group discussions about issues identified prior to, and after a deployment.Troubleshooting complex environment issues in a distributed environment.Validation of complex system/components and game planning.Perform Smoke Testing on deployed code/configurations to ensure success ofdeployment.Managing Documentation, processes through tools e.g. confluence/JIRA/ServiceNow, lead with clarity and ability to bring structure tooperational functionsDesign complex system upgradesDevelop a long range plan designed to resolve problems and prevent them from recurringIn this role, you will:Participate in high level technical concepts spanning technology and businessDrive solutions to reduce recovery time.Provide cross-functional and cross-organizational coordination on root cause analysis for any production issues.Support portfolio of applications across technologies.Provide technical consultation and support in the development of end-to-end automated software solutions capable of interfacing and integrating with in-house developed or vendor developed solutions or plug-ins via APIs and web services.\Responsible for production deployments, ensuring governance and controls and act as a gatekeeper for any production environment changes.Provide expert counsel to team and senior leadership, advises and mentors team when in need.Learn new tools and concepts in platform engineering space to implement automation, building and testing CI/CD pipelines,Contribute in increasing system efficiencies and lowering the human intervention time on related tasks\Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availabilityWork with vendors and other technical personnel for problem resolution\Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standardsCollaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availabilityGood understanding of new technologies for key management, build resilient systems, security concepts, microservices based architecure, building Active-Active solutions,Desired Qualifications:Familiar with Enterprise Content Management principles and practicesStrong verbal, written, and interpersonal communication skillsUnderstanding of Cloud native technologies and concepts.2+ Years experience in API or Microservices Development.3 + years of experience developing or supporting IT Service Management solutionsAbility to lead and manage to production goals, deadlines, and various metricsAbility to identify root-cause issues/improvement opportunities, and design approachesExperience with a customer service mindset and a focus on continuous improvement3+ years of distributed servers platform experience2+ years of application production support experienceExperience in Ansible,Terraform, and Cloud engineering concepts etc.Experience in Application and Server Health Probes.