Program Applications Specialist

Program Applications Specialist Major duties include but are not limited to: Knowledge of Veterans Integrated Systems Technology Architecture (VISTA) packages that support the business processes is needed in addition to CPRS, KLF Menu, VSSC, ACRP, ARC, Performance Measures, Physician Productivity, Recall Reminder Card System, Beneficiary Travel Dashboard, Vet-Link, ICB, Veteran Eligibility/Enrollment and Identity Verification systems. Conducts business process modeling, projects and studies, data and reports that will impact on the overall functions of the services in such areas as, policy development and implementation, work methodology, processes, streamlining, program/service goals and objectives, training, etc. Responsible for the coordination, planning, implementation, and training for service and facility staff in business and functional areas for various information technology Vista packages, VEText, Audio-Care, Postcard and Leaf and Power App products. Provides assistance, training, and troubleshooting for clinical and administrative staff in business processes and associated supporting software Point of contact for OI&T for information technology planning initiative for hardware and software needs for the service and is responsible for the preparation and implementation of the business contingency plans for system failure specifically addressing manual system backup plans addressing how day to day business will be conducted for long and short-term outages. Ensures the accuracy of reports relating to workload, DSS Mapping, Physician Productivity, etc. Responsible for designating and preparing data management analyses, special studies, and reports for use by top management for budget preparation, workload projections, and quality assurance and utilization reviews. Serves on committees as representative to the business office, as appropriate, presenting official policies and viewpoints pertaining to the activity being considered and providing feedback to the appropriate service chief. Knowledge in business metadata that allows the ability to provide information related to continued business operations and external requests such as The Joint Commission, SOARS, CARF, and other internal audits. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.