OFFICE SUPPORT III

Office Support IIIUnder general supervision performs a large variety of clerical, secretarial and administrative duties involving interaction with other departments. Generally an employee in this class functions as the primary support to a high level administrator, or has considerable knowledge of a technical field. Work typically involves several steps and requires the selection of the most appropriate action within procedural and operational guidelines. Work is directed by precedents or broad policy. Work also involves receiving correspondence, screening and independently handling a variety of routine inquiries by telephone and in person, and maintaining a variety of records and files. Employee is also responsible for assimilating information from a variety of sources to compose letters, generate reports and provide informational data. The employee utilizes a large variety of guidelines, some of which may be technical and require interpretation, to analyze facts and determine the correct procedure to use. The employee may develop procedures for non-technical and non-complex problems, and is expected to resolve problems independently. Makes appointments; arranges travel schedules, makes reservations and prepares travel vouchers and expense reports for department heads and/or division personnel. Processes information using a variety of computer driven word processing, spread sheet and file maintenance programs, which requires use of a variety of complicated formats for preparing correspondence, reports and manuscripts. Work includes responsibility for accuracy of spelling, punctuation, format and grammar. Originates design and layout and types tabular material, charts and statistical materials. Summarizes statistics from various sources into comprehensive reports. Attends meetings, composes forms, letters, memorandums, reports, and minutes; drafts information and materials for various purposes. Follows through on matters requiring correspondence. Maintains contact with departmental personnel regarding office activities and deadlines. Maintains data from various sources; performs research for completion of reports; organizes data for analysis; assists in the preparation of special projects and information reports. Performs various department specific related work such as; administering and scoring exams, responding to crisis situations, assisting in the development of budgets, verifying employment etc. May maintain office supply inventories. Performs related work as required. Graduation from high school supplemented by course work in secretarial science or business practices with additional course work in the operation of popular word processing, spreadsheet and file maintenance computer programs preferred and 3 - 5 years experience in secretarial or clerical work, and the operation of computers using popular word processing, spreadsheet and file maintenance programs; or an equivalent combination of experience and training. Experience in office management preferred.