Client Delivery Director

Location: US, preference for major financial hubs / Hybrid-friendly / Open to Remote

Industry: Fin Tech / Capital Markets Technology / Enterprise Software Our client is a growing financial technology business providing complex, business-critical software to banks and institutional financial clients. They’re hiring a Client Delivery Director to lead complex software implementations, manage senior client relationships, and help develop a high-performing Professional Services function. This is a hands-on leadership role for someone who can combine capital markets knowledge, technical implementation experience, client management, and team leadership. What the role looks like: Owning complex client implementations from initial engagement through go-live Leading requirements, solution design, configuration, testing, data migration, training, and deployment Managing multiple concurrent implementations, priorities, risks, and client expectations Working closely with Product and Engineering to prioritise issues and drive delivery Acting as a senior client-facing representative throughout the implementation lifecycle Supporting product demonstrations, client training, and solution discussions Leading and mentoring implementation / delivery team members Improving Professional Services processes, project governance, and delivery standards Remaining hands-on with implementations while the team continues to grow What they’re looking for: Strong experience implementing complex capital markets or financial technology platforms Background in Professional Services, implementation, client delivery, or consulting Practical knowledge of complex financial instruments, trading, treasury, risk, or related capital markets workflows Strong understanding of trade capture, lifecycle events, settlements, valuations, collateral, payments, and front-to-back processing Experience with system integrations, APIs, data mapping, file-based interfaces, or similar technical environments Strong client-facing skills and confidence working with senior stakeholders Ability to run projects independently, prioritise issues, and hold internal and external stakeholders accountable Experience leading, mentoring, or developing implementation teams Comfortable operating as a player-coach rather than a purely strategic manager Willingness to travel when required Useful experience: Experience working for a capital markets or financial software vendor Previous experience within a bank or financial institution Trading platforms, treasury technology, risk systems, post-trade software, or other capital markets infrastructure Product demonstrations, training, pre-sales, or solutions consulting SaaS implementation methodologies and project governance frameworks Why it’s interesting: This is a high-impact role with significant visibility across clients and senior leadership. The successful person will have the opportunity to shape how Professional Services operates, develop the existing delivery team, and take on broader leadership responsibility as the business grows. It’s a strong fit for someone who enjoys being close to clients and technology, wants meaningful ownership, and is still comfortable rolling up their sleeves and getting involved in delivery.

Compensation and benefits: ~$180K-$200K base salary Annual bonus eligibility Equity included Hybrid / flexible working depending on location Competitive health and retirement benefits Paid parental leave Generous PTOInterested in learning more about this opportunity? Apply through this job post.