Front Desk/Membership Sales Associate

Posted 3 days ago

scenthound birmingham miBirmingham (MI)

Receptionists and Information Clerks Pet Care (except Veterinary) Services

SENIORITY

Entry

SALARY

$19.00 to $23.00 per hour

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About the role

Job Description

Benefits:

Bonus based on performance
Employee discounts
Opportunity for advancement
Company parties
Competitive salary
Free uniforms
Training & development

Perks and Benefits:

Competitive hourly base pay + tips and Commission ranges from $19.00 to $23.00 per hour based on experience level
Merit-based pay increases
Complimentary service membership for your pup!

Who We Are: Scenthound is not your everyday dog grooming shop. We are a revolutionary concept disrupting an outdated industry, focused on the dog’s overall health and wellness, not only haircuts! Our membership-based business model allows dogs to receive routine maintenance and consistent care. At Scenthound, we are a culturally driven, highly collaborative team that prioritizes dog and employee safety. Through our North Star and values, we inspire the dog-human connection by helping dog parents maintain clean, healthy dogs. If you share our values, we’d love to hear from you! NORTH STARWe enrich the connection between people and their dogs. VALUESDog First. One Pack. Bring Love. Seek Growth. Make A Difference.

About the Position: The front desk sales associate is a vital position at Scenthound requiring exceptional customer service, sales and organizational skills. Also includes cross-training in other positions within the dog wellness business. This position requires:

Customer service experience (retail, restaurant, hotel, gym)
Strength to lift up to 35 pounds; stamina to stand for long periods of time
Reliable transportation
Willingness to work in a smoke-free environment
Who We Are Looking For:

We are searching for a confident multi tasker who has a passion for sales and customer service. Is an independent problem solver, adaptable, detail-oriented, and compassionate dog lover! We are looking for a HANDS-ON Self-motivated Team Member who can assist in the day-to-day operations of the Scenter while providing great quality customer service.

Tasks:

Drive membership sales through health and wellness education
Prioritize dog wellness and safety
Answer phone calls, schedule customer appointments, manage customer profiles and records
Identify when/where help is needed and provide assistance to keep Scenter on schedule
Assist in the creation of an environment conducive to teamwork, open communication, and Scenthound values
Manage client expectations; resolve customer concerns, retain memberships
Adhere to Scenthound sanitary and cleaning practices
Develop membership leads; Follow up with potential members
Perform other tasks and duties as assigned by the Scenter Manager

Skills and Abilities:

Effective communication with team members and dog parents
Independently solve problems using Scenthound values and culture as a guide
Attention to detail
Time-management – ability to make an efficient schedule
Computer/ technology proficiency
Accountability; hold oneself and others to a high quality of services
Experience Preferred

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