Client Services Supervisor

Overseeing daily operations of the customer service department, the full-time remote Client Services Supervisor will manage team performance, support onboarding and training of new agents, and collaborate with leadership to enhance customer service objectives. Key responsibilities Participate in the interview and hiring process for new Customer Service Representatives Coach, train, and mentor the team while handling conflict resolution and performance management Ensure customer satisfaction by professionally addressing escalated calls and resolving complaints Required qualifications Minimum one year of call center management experience Experience in training, mentoring, and leading a team Bilingual in Spanish preferred Proficient in M.S. Office and Google Suite High School Diploma or equivalent required; Bachelor's degree or equivalent work experience preferred