Remote Chat Support

Posted 2 days ago

burjline buildersKansas City (MO)

Customer Service RepresentativesCustom Computer Programming Services

SENIORITY

Junior

About the role

Chat Support SpecialistSeeking a chat support specialist to provide real-time assistance via live chat and messaging, addressing inquiries and troubleshooting issues through written communication. Ideal for quick typists with strong problem-solving skills.Key Responsibilities:Respond to customer inquiries promptly.Troubleshoot technical issues and process orders.Manage 35 concurrent chat sessions while maintaining quality.Document interactions and follow up on unresolved issues.Stay informed about company products and services.Qualifications:High school diploma or equivalent; 1+ years of customer service experience.Typing speed of 50+ WPM; strong written communication skills.Experience with CRM or live chat software.Reliable high-speed internet and a professional workspace.Technical Requirements:Windows PC or Mac, wired internet, USB headset, and webcam.Work Environment:100% remote, with full-time and part-time options, including paid virtual training.Compensation & Benefits:Competitive hourly rate with shift differentials, bonuses, health insurance (for full-time), and paid time off.Performance Metrics:Maintain a high customer satisfaction score and efficient issue resolution.

Before you apply

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A number in mind

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Your notice period

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