Remote Fractional Head of Customer Success

We're building Reflow, a workforce and workflow intelligence platform that helps teams understand and improve how work gets done. We're a U.S.-based tech company with a high bar for talent, ownership, and execution — and we're intentional about building a strong, globally distributed team from the start.We're looking for a fractional Technical Recruiter to own full-cycle recruiting for technical roles, with a particular focus on Europe and Latin America. This is a hands-on role for someone who has hired senior technical talent internationally, thrives in early-stage environments, and cares deeply about hiring quality, speed, and candidate experience.What you'll doProblem: The founder is managing the Customer Success team today, but needs to free up his time and better set up this team for success.Specifically, you'll:Manage our two CSMsStart super hands-on to learn the product, but then quickly focus on team management and performanceBuild out the CS team, including interviewing, hiring, onboarding, and 30/60/90 day performanceShadow relevant customer conversationsOwn the full customer lifecycle from pilot through expansionAct as the founder's single point of contact for Customer SuccessWho you areBeen VP of CS or Head of CS for other VC-backed B2B startups that sell to mid-market & enterprise buyersSignificant experience managing CS teams, hiring, firing, and setting performance standardsDesigned the full CS lifecycle end-to-endComfortable working on an hourly basis (not retainer), tracking your hours, and moving with efficiencyBased in the USA or Canada onlyNice-to-haves:Experience with data-heavy, workflow-heavy, or other kinds of highly technical enterprise productsYou've built out the founding CS teamWhy joinHigh ownership over technical hiring at an early-stage company.Direct partnership with the FounderOpportunity to shape how Reflow hires globally from the ground up.Flexible, remote, fractional setup with high trust and high expectations.Compensation:We offer competitive pay based on the market and where you're located. The salary ranges in our job postings are intentionally wide because they need to cover both U.S. and international candidates. Our final offer will depend on things like your experience, skill set, and location.