IT Service Desk Lead & Escalation Expert
mosaic healthAustin (TX)
IT Service Desk Lead & Escalation Expert
Posted 5 days ago
mosaic healthAustin (TX)
SENIORITY
Mid
About the role
Mosaic Health, LLC in Austin, TX is seeking a Specialist, Technical Support to provide Tier 1–3 service desk assistance across hardware, software, network, and applications. You will act as a technical escalation resource and help grow the knowledge base while supporting junior staff. The role requires a valid driver's license for company vehicle operations and after-hours coverage may be required. Join a team focused on improving incident resolution, sharing best practices, and delivering
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.