Patient Coordinator
first choice dentalMadison (WI)
Patient Coordinator
Posted today
first choice dentalMadison (WI)
SENIORITY
Senior
About the role
Patient CoordinatorBe the Reason Patients Feel Welcome, Supported, and Confident in Their Care
At First Choice Dental, we believe the patient experience starts long before treatment begins. We are looking for a warm, organized, and service-driven Patient Coordinator who thrives in a fast-paced environment and genuinely enjoys helping people feel cared for, informed, and comfortable. This role is perfect for someone who loves creating exceptional first impressions, keeping schedules running smoothly, and being a trusted connection between patients and the clinical team.
What Youll Do
Welcome patients with professionalism, warmth, and positive energy
Manage appointment scheduling, confirmations, and patient flow throughout the day
Answer phones, respond to patient questions, and assist with general office communication
Verify insurance benefits and help patients understand treatment estimates and payment options
Maintain accurate patient records and documentation
Support the clinical team by ensuring efficient front office operations
Handle patient concerns with empathy, discretion, and professionalism
Help create an organized, high-end, hospitality-focused patient experience
Assist with patient retention efforts, follow-up communication, and reactivation initiatives
Ensure HIPAA compliance and confidentiality standards are consistently maintained
What Were Looking For
Strong customer service and communication skills
Positive attitude with a team-first mindset
Highly organized with strong attention to detail
Ability to multitask and remain calm in a busy environment
Comfortable using dental software, phones, scheduling systems, and technology
Previous dental, healthcare, hospitality, or customer service experience preferred
Passion for creating an outstanding patient experience
Why Youll Love It Here
Supportive and collaborative culture
Opportunities for growth and development
Modern, patient-centered environment
Meaningful work that helps people feel confident and cared for
Team-focused atmosphere where your contributions truly matter
The Ideal Candidate:
You are the type of person who remembers names, notices details, stays organized under pressure, and makes people feel comfortable the moment they walk through the door. You understand that a great patient experience is just as important as great clinical care. If you love helping people and want to be part of a team that values professionalism, positivity, and excellencewed love to meet you.
Apply today and help us create smiles from the very first hello.
First Choice DentalProfessional ExcellenceExceptional Patient Care
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