Administrative Assistant & Rental Coordinator

Posted today

united accessEugene (OR)

Secretaries and Administrative Assistants, Except Legal, Medical, and Executive Truck, Utility Trailer, and RV (Recreational Vehicle) Rental and Leasing

SENIORITY

Junior

SALARY

$22.00 - $25.00 per hour

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About the role

Sales Admin/Rental Coordinator

Location: Eugene, ORBase Pay Range: $22.00 - $25.00 per hour

Be the Friendly Face That Helps Change LivesAt United Access, we believe mobility means freedom. Every day, we help individuals and families gain greater independence through wheelchair-accessible vehicles, mobility equipment, rentals, and adaptive solutions. We're looking for a Sales Administrator / Rental Coordinator who enjoys helping people, thrives in a fast-paced environment, and takes pride in creating exceptional customer experiences. This role is perfect for someone who is organized, tech-savvy, compassionate, and passionate about making a positive impact. When you join United Access, you're joining a team that genuinely cares about its customers and each other. We offer competitive pay, medical benefits, paid time off, a 401(k) with company match, and the opportunity to do meaningful work every day. Bilingual candidates are encouraged to apply. Why You'll Love This RoleAs our Sales Administrator / Rental Coordinator, you'll be a key member of our team, supporting customers, coordinating rental vehicles, assisting with sales activities, and keeping daily operations running smoothly. You'll often be the first person a customer meets or speaks with, making you an important part of delivering the warm, welcoming experience that sets United Access apart.

What Makes You a Great Fit? You Put Customers FirstYou enjoy helping people and creating a positive experience for everyone you interact with. Whether in person or over the phone, you listen carefully, communicate with empathy, and always look for ways to exceed expectations.

You're Organized and Detail-Oriented:

You enjoy managing multiple priorities and keeping things on track. Details matter to you, and you take pride in ensuring tasks are completed accurately and efficiently.
You're Comfortable with Technology
You quickly learn new systems and enjoy using technology to stay organized. When faced with a challenge, you're resourceful and proactive in finding solutions.
You're a Team PlayerYou enjoy supporting others and helping wherever needed. You work well with customers, sales teams, technicians, and leadership to achieve shared goals.

Key Responsibilities:

Customer Service & Administrative Support
Welcome customers and create a positive first impression
Answer and manage incoming phone calls and customer inquiries
Build and maintain strong customer relationships
Maintain accurate customer records and account information
Process paperwork, payments, invoices, and daily transactionsAssist with cash handling, reconciliations, and record keeping
Rental Coordination
Schedule and manage vehicle rentals
Prepare rental agreements and collect payments
Process rental returns and close rental transactionsAssist with occasional rental vehicle deliveries
Clean and prep the rental vans for rent.
Sales Support
Support sales staff with administrative and customer-facing activities
Assist customers with mobility equipment, scooter, and wheelchair lift inquiries
Conduct customer follow-up and outreach activities
Help drive a seamless customer experience throughout the sales process
Operations Support
Process vehicle titles, registrations, warranties, and DMV-related documentation
Register warranties for mobility equipment installations
Manage customer files and documentation
Support inventory tracking and ordering processes
Assist with special projects and additional administrative duties as needed

Qualifications:

RequiredHigh School Diploma or GEDValid driver's license 3+ years of customer service experience in a fast-paced environment
Strong verbal and written communication skills
Experience working with CRM systems and customer records
Ability to manage multiple tasks and priorities simultaneously
Strong attention to detail and organizational skills
PreferredExperience in a medical office, dealership, or service environment
Microsoft Word and Excel proficiency
Cash handling and accounting reconciliation experience
Inventory management experience
Bilingual skills

Benefits:

Medical, Dental, and Vision Insurance 401(k) with Company MatchPaid Time Off and Paid Holidays
Career Growth Opportunities
Supportive Team Environment

Meaningful, Mission-Driven WorkAbout United AccessUnited Access is a leading provider of wheelchair-accessible vehicles, adaptive driving equipment, mobility rentals, and accessibility solutions. Our mission is to help people live more independent lives through exceptional products, services, and support. If you're looking for a rewarding career where you can combine customer service, organization, and problem-solving while making a real difference in people's lives, we'd love to welcome you to the United Access team. Apply today and help us deliver mobility, independence, and exceptional customer care.

Braun: Ability is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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