Assistant Impound Manager

Key Responsibilities: Customer Service: Assist vehicle owners with reclaiming their vehicles. Explain procedures, fees, and required documentation. Resolve disputes and handle customer complaints professionally. Compile contracts with Property Owners Compliance & Reporting: Ensure compliance with Kentucky state laws and local ordinances. Maintain records for legal and auditing purposes. Work with law enforcement and city officials on investigations. Staff Management: Train and supervise impound drivers. Schedule shifts and assign tasks for impound drivers. Ensure safety protocols are followed.

Qualifications: High school diploma or GED (college degree preferred). Experience in vehicle towing, logistics, or public administration. Knowledge of Kentucky impound and vehicle code laws. Strong communication, organizational, and leadership skills. Ability to handle stressful or confrontational situations. Familiarity with inventory and recordkeeping systems.

Preferred Qualifications: Experience working with or for a law enforcement agency. Proficiency in software such as impound management systems (e.g., AutoReturn, Towbook). Benefits Offered: Paid Holidays Two (2) medical plans Two (2) dental plans Vision Employer paid Life and AD&D Voluntary Insurance plans 401(k) Plan Short Term Disability Long Term Disability PTO Employee Assistance Program Employee Referral Bonus EEOC Policy Statement - Guardian Fleet Services is an Equal Opportunity Employer and prohibits discrimination or harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications. We encourage all qualified applicants to apply. www.guardianfleetservice.com