Customer Service and Sales Representative I (P/T)

Posted 10 days ago

smart city networksHouston (TX)

Customer Service Representatives All Other Support Services

SENIORITY

Junior

SALARY

$19.00 per hour

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About the role

Customer Service Representative

Work Style: On-Site Only (This is a boots-on-the-ground, in-the-action kind of role!)

Pay Rate: $19.00 per hour

Join the Team Powering the Nation's Biggest EventsAt Smart City Networks, we're the behind-the-scenes technology partner that helps bring over 3,000 major events to life each year; from Fortune 500 conferences and national trade shows to global summits and special events. For more than 40 years, we've led the way in delivering secure, reliable internet and telecommunication services to convention centers across the country. Headquartered in Las Vegas, our 250+ team members are passionate about tech, teamwork, and providing top-tier service. With a 24/7 Network Operations Center supporting our nationwide clients, we make sure the show always goes on, and stays connected.

About the Role: We're looking for energetic, customer-focused individuals to join our team. As a Customer Service Representative, you'll be right at the heart of the action; helping exhibitors and event guests get the services they need and ensuring everything runs smoothly behind the scenes. You'll learn valuable skills in tech, sales, and customer service, all while being part of some of the most exciting events in the city.

What You'll Do:

Welcome and assist guests at the service desk during live events
Process service orders and payments using our internal systems
Answer questions, provide support, and offer service recommendations
Work closely with our operations team to make sure services are delivered on time
Keep customer documentation organized and accurate
Learn to spot opportunities for upselling additional services
What You BringHigh school diploma or equivalent
Friendly, clear communicator with great people skills
Comfortable using computers and learning new tools
Organized, self-motivated, and a team player
Must be available to work evenings, weekends and holidays

No prior experience needed, we provide trainingA Few More Things to KnowYou must be authorized to work in the U.S. (we are unable to provide visa sponsorship).Employment is contingent upon a successful background check. Why Smart City? We're proud to offer more than just a job, we offer a place to grow. At Smart City Networks, you'll gain valuable experience in the event tech industry, learn from skilled professionals, and be part of a team that thrives on collaboration and innovation. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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