VIP Support Technician - Onsite in Lisle, IL

Overview: We are seeking a highly customer-focused VIP Support Technician to deliver exceptional white-glove technology support to executive leadership and VIP end users. This is a fully onsite position, Monday through Friday, 7am-4pm or 8am-5pm CST, requiring a professional, polished individual who thrives in a high-touch support environment. The ideal candidate combines strong technical expertise with outstanding interpersonal skills, taking full ownership of support issues from initial contact through resolution. This role demands urgency, accountability, proactive follow-up, and a commitment to providing an exceptional executive support experience.

Key Responsibilities: Provide white-glove onsite technical support to executives and VIP users. Serve as a trusted technology partner, ensuring a seamless and positive end-user experience. Take full ownership of incidents, requests, and service issues through complete resolution. Provide timely follow-up and proactive communication to keep users informed of issue status. Prioritize executive and VIP support requests with urgency and professionalism. Troubleshoot and resolve hardware, software, operating system, mobile device, and peripheral issues. Support desktops, laptops, printers, docking stations, mobile devices, conferencing technologies, and related equipment. Deliver hands-on support for Microsoft Windows environments and business applications. Coordinate with internal support teams and vendors to expedite issue resolution. Identify recurring technical issues and recommend improvements to enhance the user experience. Document support activities and maintain accurate service records. Build strong relationships with executive stakeholders through exceptional customer service and communication.

Required Qualifications: 5+ years of desktop support, executive support, VIP support, and/or end-user support experience. Strong experience supporting Microsoft Windows operating systems and enterprise desktop environments. Experience supporting hardware, software, mobile devices, and peripherals. Excellent troubleshooting, analytical, and problem-solving skills. Exceptional verbal and written communication skills. Strong customer service orientation with a proven ability to work effectively with senior leaders and executives. Demonstrated ability to manage multiple priorities in a fast-paced environment. Proven ability to take ownership of issues and ensure complete resolution and client satisfaction. Ability to work independently while collaborating effectively across teams. High School Diploma or equivalent required.

Why You'll Succeed: The ideal candidate thrives in a customer-facing environment, responds with urgency, communicates effectively, and takes pride in delivering a seamless technology experience for executive users. If you're known for your professionalism, technical expertise, and commitment to exceptional service, we'd love to hear from you.