Weekend Online Sales Associate

Posted 18 days ago

2nd swing golfMinneapolis (MN)

SENIORITY

Junior

SALARY

$18 - $26 per hour

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About the role

Job Posting Come work with us, not for us!2nd Swing is a one-of-a-kind, forward-thinking, customer-centric golf retail company. Our employees are highly valued and are encouraged to work hard in a positive and supportive culture. At 2nd Swing you will find: Vast Exposure to the Golf IndustryA Commitment to Total Well-Being Opportunities to Discover Your Fit and Make an ImpactA Collaborative and Flexible Environment

Position Summary: The Online Fitting & Support team plays an important role in delivering a best-in-class customer experience to 2nd Swing ecommerce customers. This in-office role supports customers through online chat, providing knowledgeable and timely assistance with product questions, orders, and other ecommerce needs. This is an in-office role in Bloomington, MN with weekend shift requirements. The ideal candidate will have strong knowledge of golf and golf equipment, excellent customer service skills, and strong written communication abilities. Being an avid golfer is preferred, but a solid understanding of golf equipment is required. The ability to manage multiple customer conversations, learn quickly, and maintain a positive and professional attitude in a fast-paced environment is essential.

Position Responsibilities:

Achieve a high level of golfer engagement and satisfaction through all touch points
Communicate and manage queue of golfers via phone, email and chat
Work with manufacturers to confirm warranty inquiries
Track and locate golf equipment
Educate promotional trade-ins to golfers
Reattribute inventory
Engage in continuous training around product and equipment
Contribute to team effort by accomplishing related tasks as needed

Qualifications:

1 year of customer service, retail, sales, or call-center experience
Strong working knowledge of golf equipment
Familiarity with: NetSuite, Microsoft365, UKG, Counterpoint, Braintree, Affirm, PayPalExcellent communication and problem solving skills
Personable, energetic, and professional with a passion for the game of golf
Flexible schedule with evening and weekend availability

Physical Requirements: Prolonged periods of sitting, standing and bending. Comfortable working in an office setting. Part-Time Benefits:

Flexible Scheduling 401k company match
Employee Programs such as PGA membership dues support
Paid Time OffDiscounted Merchandise
Health and Wellness Initiatives
Work Life Balance
Job types: Part-time, seasonal.

Compensation: $18 - $26 per hour, based on previous experience

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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