CX Strategy & AI Consultant — Transform Digital CX

Posted today

telus digitalColumbus (OH)

Management Analysts Administrative Management and General Management Consulting Services

SENIORITY

Manager

SALARY

$140,000 per year

Apply

About the role

A leading digital consultancy is seeking a CX Strategy & AI Consultant to drive digital and AI transformation initiatives within contact center operations. Located in Columbus, OH, the role requires a strong strategic mindset and expertise in tech/AI stack considerations for superior customer experience. The ideal candidate will have over 3 years in management consulting and will help define and deploy AI solutions to improve operational outcomes. A compelling compensation range of $140K to $200K reflects the leadership nature of this position.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.