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David Careers

Pharmacy Technician- REMOTE

Posted 2 days ago

conflux systemsHouston (TX)
Pharmacy TechniciansPharmacies and Drug Retailers

SENIORITY

Mid

SALARY

$17.99/HR

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About the role

Job Description: Here are the job details for your review:
Job Title: Pharmacy Tech I - Work At Home
Location: Remote
Duration: 3+ Months (Possibility of Extension)
Pay Rate: $17.99/HR on W2Shift: Monday-Friday 8:00 AM-4:30 PM CSTLimited flexibility available but 8:00 AM CST is the earliest permissible start time.
Description: The Pharmacy Technician is responsible for placing outbound calls to physician offices to obtain verbal authorization for prescription refill renewals when previous outreach attempts have not received a response. This role supports continuity of patient care by ensuring refill requests are addressed in a timely and compliant manner while maintaining professionalism and accuracy in all communications.
Required Skills and Qualifications:
  • Strong verbal communication and professional phone etiquette.
  • Ability to speak confidently with physician office staff and healthcare professionals.
  • Basic computer proficiency and ability to navigate multiple systems simultaneously.
  • Strong attention to detail and accurate documentation skills.
  • Ability to manage repetitive tasks while maintaining quality and focus.
  • Ability to set up computer, vpn and other applcaiton at home
  • Ability to work independently and as part of a team.
Preferred Qualifications: Previous experience in a call center, healthcare, pharmacy, or customer service environment. Familiarity with prescription refill processes and medical office workflows. Knowledge of HIPAA regulations and patient confidentiality requirements.
Performance Expectations: Meet established productivity goals for outbound call volume. Maintain accurate and complete documentation of all interactions. Demonstrate professionalism and courtesy during all provider office interactions. Adhere to quality, compliance, and attendance standards. Support team goals related to turnaround times and refill authorization completion rates
Working Conditions:
  • Primarily sedentary work performed in a remote call-center environment.
  • Extensive telephone and computer use throughout the workday.
  • High-volume outbound calling environment requiring sustained focus and attention to detail.
  • WFH Expectations include
  • Workspace must be in a room with a lock
  • Workspace must be free of outside noise
  • Potential candidate should ensure any children or other caretaking requirements are managed during shift Internet must be:
  • Hard-wired ethernet connection
  • No Wi-Fi connectivity
  • Break Structure
  • Break every two hours30-minute lunch
  • Schedule adherence monitored
  • Call VolumeTarget: Approximately 100 outbound calls per day
  • Average call length: 3.5-4 minutes
  • Calls primarily involve: Physician offices, Clinic staff, Prescription refill authorization requests, Voicemail outreach
  • Queue Size
  • Current queue contains roughly 10,000 orders
  • Significant workload available
  • Strong need for productivity and urgency
  • ExperienceMinimum 1 year
  • Comfortable making 100+ outbound calls daily
  • Strong phone presence2. Pharmacy / Refill Authorization Experience
  • Required Depth
  • Prescription refill workflow exposure
  • Physician office communication
  • Pharmacy operations knowledge3. Self-Sufficiency in a Remote Environment
  • Required Depth
  • Ability to work independently
  • Comfort troubleshooting technology
  • Ability to set up workstations and equipment

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