Concierge

Position Summary: A rare opportunity to join the City Winery team as we reimagine the future of live music and hospitality. City Winery to deliver the highest end combined culinary and cultural experience to our customers who are passionate in sharing wine, music, and culinary arts. We are a unique facility, combining a fully functioning winery with intimate concerts, food & wine classes, private events in a variety of configurations, and fine dining. We have created a compelling mix for our sophisticated clientele of foodies, and active cultural patrons—bringing the wine country experience to the middle of a large city. Overview of Responsibilities Correspond with guests in person, phone, and email Manage in-person, online, and phone ticket sales Handle all retail merchandise transactions, organization, sales, inventory, ordering needs, and upkeep Maximize ticket sales and retail merchandise sales Actively participate in and support box office staff duties as needed, including set up and breakdown of venue spaces Assist guests with seat changes Compile house and artist comps and arrange seating appropriately Handle troubleshooting with guests on ticketing purchases Close out and reconcile box office transactions Arrange special care of VIP’s, Investors, or other guests who may receive gratis food or drink Maintain a neat and tidy Concierge booth Handle payment transactions and maintain accurate cash drawer Attend training courses, tastings, meetings, as needed Maintain a knowledge of City Winery brand, history, culture, and programming, both in venue and restaurant Other duties, tasks, projects as per business needs