Gorrono Assistant General Manager
telluride ski golfMontrose (CO)
$65,000 per year
Apply (opens in a new tab)Gorrono Assistant General Manager
Posted today
telluride ski golfMontrose (CO)
SENIORITY
Mid
SALARY
$65,000 per year
About the role
Front House Supervisor Supervises all front house personnel during food service and during the Manager's absence, liaising with Chef and Kitchen staff to ensure smooth and efficient food service. Coordinates activities of dining room personnel to provide fast and courteous service to patrons by performing the following duties. Maintains a high level of customer service and regularly engages in conversations with patrons to ensure customer satisfaction. Handles all monies and ensures that the safe balances consistently on a daily basis. Trains and directs cashiers/servers in POS operation, entering and processing food and beverage orders/purchases. Assigns and dispenses cash banks; ensures staff accountability for their cash banks and sales transactions, and that shifts are properly closed out and balanced, sales monies properly submitted, and all cash accounted for. Responsible for POS function, updating, maintenance and report generation. Responsible for adherence to sanitation requirements. Manages staff daily in all front of house operations. Supervises proper cleaning and maintenance of dining room and all public areas of facility, including entryways, bathrooms, decks and patios. Supervises safe snow removal from outside public areas of facility, and application of snow and ice mitigation materials. Ensures that dining and service areas are set up properly prior to service, and at end of business day that they are cleaned and prepared for next day service. Ensures retail products are properly stocked and displayed, if applicable Greets guests and, if appropriate, explains food ordering process for the venue. Handles and resolves guest complaints and issues. Assigns work tasks and coordinates activities of dining room personnel to ensure prompt and courteous service to patrons. Inspects dining room service stations for neatness and cleanliness, and requisitions dining room supplies for tables and serving stations, including flatware, linens and/or paper goods, condiments, etc. and assures side work and stocking is complete. Assists in training dining room employees. Provides a guest experience that exceeds the guest's expectations. Supports TSG Ski & Golf sustainability initiatives. Adheres to TSG Ski & Golf policies and procedures. Knowledge of and adheres to Skier Responsibility Code and Colorado Skier Safety Act. Assists in supervision of up to 15 employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include scheduling and training employees; planning, assigning, and directing work; issuing banks and reconciling at shift close; appraising staff performance; rewarding and disciplining employees; addressing complaints and resolving problems in concert with facility Manager. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: Must have six months to one year of related experience.
Language Skills:
Fluency in the English language: read, write, speak clearly and effectively. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Knowledge of Spanish a plus.
Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to calculate figures and amounts such as discounts, gratuities and service charges, interest, commissions, proportions, percentages, and volume.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills: To perform this job successfully, an individual should be competent in use of Excel Spreadsheet and Word Processing software. Internet use, and working knowledge of POS systems.
Other Qualifications:
Must have and maintain current certification by a recognized institution for Alcohol Service. Must be able to work weekends, holidays and nights. For restaurants located at mid-mountain or at summit, must be able to ski or snowboard at an intermediate level, and be able to pass company assessment. Thorough understanding of all front of the house equipment.
Physical Demands:
Must be able to work effectively at altitude of 10,000 ft or above. Must be able to function effectively in inclement weather conditions. While performing the duties of this Job, the employee is regularly required to stand; walk; sit and climb or balance. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment:
While performing the duties of this Job, the employee is frequently exposed to moving mechanical parts and outside weather conditions. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.$65,000 annual salary, paid over 12 months.
Full time year round benefits: group health (medical, dental, vision, life and AD&D), 401(k) match, flexible spending, paid time off, and a mix of vacation and sick time.
Telluride Ski & Golf benefits: ski pass, dependent passes, discounted lift tickets, lift tickets at other Colorado resorts, discounted employee shuttles, and discounted meals, lodging and ski school.
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