Ancillary Front Office Representative

Posted 5 days ago

southeast orthopedic specialistsJacksonville (FL)

Medical Secretaries and Administrative Assistants Offices of Physicians (except Mental Health Specialists)

SENIORITY

Mid

Apply

About the role

Physical Therapy Clinic Front Office Representative

Location: Southside

About Us: Established in 2001, Southeast Orthopedic Specialists is a regional leader in orthopedic care. We are committed to delivering accessible, five-star orthopedic services while continuing to grow with our patients and communities.

Position Summary: The PT Clinic Front Office Representative provides excellent customer service and supports efficient front office operations. This role assists with patient check-in, scheduling, insurance verification, and payment collection while maintaining a professional and welcoming environment.

Key Responsibilities:

Greet and check in patients promptly and professionally
Collect and verify patient demographic, insurance, and consent information
Schedule appointments and follow-up visits
Verify insurance eligibility, referrals, and authorizations
Collect copays, coinsurance, and outstanding balances
Answer basic billing and insurance questions and escalate complex issues as needed
Scan and update patient documents accurately
Communicate schedule delays to patients in the lobby
Maintain and balance a secure cash drawer daily
Follow front office procedures and HIPAA guidelines
Maintain a clean, organized, and confidential workspace

Qualifications:

High school diploma or GED preferred
Minimum of 1 year of front office or patient registration experience in a medical setting
Knowledge of insurance processes, medical terminology, and scheduling systems
Strong communication and customer service skills
Ability to handle sensitive situations with empathy and professionalism
Bilingual (English/Spanish) strongly preferred
Payment collection experience preferred
Work Environment & Physical Requirements
Standard medical office environment
May require travel between clinic locations
Ability to sit, stand, bend, and use a computer throughout the day

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.