Customer Service Representative
frederick foxMemphis (TN)
About the role
We’re looking for a Customer Service Representative who thrives in a fast‑paced, hands‑on environment. This role is ideal for someone who loves helping customers, solving problems, and building relationships - someone who takes pride in being the front line of service and communication.
What You’ll Do:
Answer customer inquiries via phone and email regarding orders, quotes, product details, and shipments Provide accurate information and timely follow‑up to ensure customer satisfaction Process orders and coordinate with internal teams to resolve issues quickly Proactively reach out to dealers and branch locations to introduce programs, follow up on opportunities, and convert conversations into orders Maintain detailed records of customer interactions and feedback Support sales and operations teams with customer insights and order updates What We’re Looking For 2+ years of hands‑on customer service experience in a distribution, manufacturing, or similar environment Strong communication and relationship‑building skills Comfortable with outbound phone activity and proactive outreach Detail‑oriented, organized, and able to manage multiple priorities Positive attitude and team‑oriented mindset
Why Join Us:
Collaborative, supportive team culture Opportunity to make a direct impact on customer relationships and company growth Competitive compensation and benefits
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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