Senior Director of Professional Services

To drive operational and financial performance in a remote setting, the full-time Senior Director of Professional Services will manage onboarding and implementation processes, oversee internal teams and external partners, and ensure customer projects are delivered efficiently and profitably. Key responsibilities Operate Professional Services as a strategic business function, managing P&L performance and financial forecasting Establish delivery methodologies and governance standards to ensure quality and efficiency in project outcomes Lead and mentor a team of project managers and specialists while fostering a culture of accountability and continuous improvement Required qualifications 10+ years of experience in Professional Services, Consulting, or Customer Delivery, with at least 5 years in a senior leadership role Proven success in managing financial and operational metrics, including utilization and margin Experience managing implementation partners, including enablement and performance management Strong financial acumen with experience developing and managing P&L forecasts Expertise with PSA tools and project management platforms