Senior Manager, AI Knowledge & Agent Enablement
sonosSeattle (WA)
Senior Manager, AI Knowledge & Agent Enablement
Posted yesterday
sonosSeattle (WA)
SENIORITY
Manager
About the role
Sonos is hiring a Senior Manager, Knowledge Engineering & AI Agent Enablement. You will own the knowledge and autonomous agent capabilities, lead two teams, set the strategy for governance, taxonomy, and AI readiness, and partner with engineering, data science, and executive stakeholders to drive measurable customer outcomes. You will define and execute roadmaps, track KPIs like knowledge usage, containment, and satisfaction, and ensure compliance, quality, and scale across Sonos Care's AI
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