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David Careers

IT Specialist

Posted 49 days ago

instantserveAndrews Air Force Base (MD)
Network and Computer Systems AdministratorsComputer Systems Design Services

SENIORITY

Senior

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About the role

Job ID: z5G7h3l6a1kMvyS65NP3c9PdEbph2cC6hg2hO9Q1Qvg=Job Code: ATS #54438
Reference: 51359
Location: Washington, DC, 20001, United States
Job Description: Key responsibilities include but are not limited to; Technical SupportProvide Tier 1–3 support for hardware, software, network, and account issues. Diagnose and resolve escalated incidents involving Windows/macOS, Microsoft 365, VPN, networks, and business applications. Perform root cause analysis for recurring incidents and develop long-term solutions.
User Assistance & Leadership:
  • Deliver professional, customer-focused support to end users, including executive-level staff.
  • Mentor junior staff by providing guidance on troubleshooting, documentation, and best practices.
  • Train users on new technologies, tools, and upgrades.
  • Ensure agency comply with District wide training requirements, IT, data, and telecommunication policies
  • Endpoint & Device Administration
  • Manage deployment, imaging, configuration, and refresh cycles for laptops and telecommunication devices.
  • Administer endpoint management solutions to manage devices in bulk rather than individually.
  • Maintain hardware inventory, lifecycle planning, and warranty tracking.
Networking & Systems: Troubleshoot Wi Fi, Ethernet, VPN, DNS, DHCP, VoIP, and printing issues. Collaborate with Systems and Network teams including, OCTO, during incidents and scheduled maintenance. Case Management System SupportProvide IT support for the organization's case management system, including access, troubleshooting, and updates. Work with vendors or internal teams to resolve escalated system issues.
Standards, Procedures and Governance: Ensure IT project life cycles comply with District standards, procedures, and required documentation.
IT & Telecommunications Support Operations:
  • Plan, coordinate, and monitor daily IT and telecommunication support activities to ensure timely resolution and service quality.
  • Prioritize incoming requests, track progress, and maintain performance
  • Security & Compliance
  • Support audits, asset tracking and inventory, and compliance with IT security and operational policies.
Process & Documentation: Maintain and improve IT documentation, SOPs, and knowledge base articles. Recommend and implement service improvements and automation opportunities.
Data Migration: Plan and execute data migration activities between systems or platforms. Validate migrated data and resolve issues related to data transfer or system integration.

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A number in mind

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Your notice period

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