Application Support Analyst
mlee healthcare staffing recruitingAustin (TX)
Application Support Analyst
Posted today
mlee healthcare staffing recruitingAustin (TX)
SENIORITY
Junior
About the role
Application Support AnalystApplication Support Analyst (full-time) in the Austin, TX area. Employer type: Fintech (digital banking software).What the work involves: Respond to inbound technical support calls for the Q2 SolutionTroubleshoot and resolve customer issues using documented tools and proceduresAccurately log all customer interactions, categorizing cases and capturing complete problem descriptionsEstablish case priority and update customers throughout the resolution processProvide clear, step-by-step guidance and "how-to" assistance for product usageApply here and our team will look at your background and introduce you to the employer directly. There is no cost to you, and we will tell you who the employer is before anything goes forward.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.