Palantir L2 Support Specialist
madiffDenver (CO)
Palantir L2 Support Specialist
Posted today
madiffDenver (CO)
SENIORITY
Senior
About the role
Job TitleThis is a remote position. We are looking for Palantir L2 Support Specialists to support enterprise Palantir environments, with a focus on operational support, incident management, and platform stability. The role is centred around supporting Palantir Foundry and Foundation environments within structured ITIL-based support processes. This is a support and operations role rather than a development position, requiring strong troubleshooting skills, production support experience, and understanding of enterprise platform operations.
Responsibilities:
- Provide Level 2 operational support for Palantir environments
- Investigate and resolve incidents and production issuesSupport problem management activities
- Analyse logs and monitoring data
- Troubleshoot application and platform issuesSupport integrations and interfaces between systems
- Work within ITIL aligned operational processes
- Escalate and coordinate issues where required
- Support platform stability and operational excellence
Requirements:
- Enterprise application support experience
- Strong Level 2 support backgroundITIL process understanding
- Incident and problem management experienceOperational troubleshooting skills
- Experience with integration and interface concepts
- Log analysis and monitoring experienceOperational knowledge of Palantir Foundry and/or Palantir Foundation
Nice to have:
- Experience within large enterprise environments
- Production support of data platforms
- Service management tooling experience
- Monitoring and observability tools
- Financial services, consulting or large corporate experience
Benefits:
- Solid, competitive salary
- Work in multilingual, multinational and multicultural environment on international projects
- Comprehensive healthcare
- Long-term B2B contract with stable project pipeline
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