Customer Account Manager (Bilingual)

Customer Account Manager (Bilingual) Works closely with the Sales Executives that sold the account to gain a full understanding of the client's needs. Organizes, prepares and conducts quarterly business reviews with key executive sponsors within the account to ensure the client's needs are being met. Drives customer testimonials and gains customer loyalty so that clients agree to be a positive reference account. Coordinates with marketing to generate mass mailing pieces. Participates in pre-sales and the customer needs discovery and documentation process. Performs high impact customer demonstrations based on the customer specific business drivers. Manages the customer ordering process by coordinating with customer and production department the establish effective product shipment plan. This includes placing orders in Company-specific CRM software to ensure accuracy. Follows up on shipping and any issues regarding the ordering process. Manages invoices and tracking numbers. Keeps track of MTD and YTD sales numbers. Relays customer special needs and feature requests to product development liaison as necessary. Maintains proactive communications (both calls and emails) with customers on a regular basis, as necessary, offering the highest level of attention and support to ensure customer satisfaction. Handles RMA's in coordination with the customer's needs, testing devices and working closely with Customer Service to identify and solve customer issues. Coordinates with customer and accounting department to determine the best billing structure for the client. Handles credit card activity/accounting issues/past due or outstanding balances. Coordinates with customer to develop training and implementation plans to ensure maximum integration into customer's business model. Bachelor's or Higher Degree is required