Customer Service Representative (Bilingual English/Spanish) - Grand Prarie, TX

Posted 5 days ago

rugby architectural building productsGrand Prairie (TX)

Customer Service Representatives Other Construction Material Merchant Wholesalers

SENIORITY

Junior

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About the role

Customer Service Representative (Bilingual English/Spanish) Grand Prairie, TX | Monday-Friday | 7:20 AM-4:20 PMRugby Architectural Building Products is a leading wholesale distributor of specialty building products with 26 locations across the United States. We are seeking an experienced Bilingual Customer Service Representative to join our Grand Prairie team. In this role, you'll assist customers by phone, email, and in person, while supporting inside sales activities and Will Call operations in our warehouse.

What You'll Do:

Provide exceptional customer service to new and existing customers
Process orders and maintain accurate documentation
Answer inbound and outbound customer calls
Recommend products based on customer needs
Build and maintain strong customer relationships
Coordinate orders and logistics to support customer projects
Assist customers with Will Call pickups and order fulfillment

Minimum Qualifications:

Bilingual in English and Spanish 5+ years of customer service, inside sales, will call, administrative, or related experience
Strong communication and organizational skills
Ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications: 2+ years of building materials or construction industry experience Distribution, warehouse, or counter sales experience

Benefits:

Medical, Dental & Vision Insurance
Life Insurance
Short-Term & Long-Term Disability 401(k) Traditional & Roth with Company MatchPaid Time Off & Paid Holidays
Employee Appreciation Program
Identity Theft & Legal Services Benefits
Great Team Environment

Don't meet every qualification? We encourage you to apply. We value work ethic, reliability, and a willingness to learn. Training is available for motivated candidates. Why Rugby? At Rugby, our people are the foundation of our success. We are committed to creating a workplace where employees are respected, supported, and given opportunities to grow. Our culture is built on Fairness, Commitment to Excellence, and Performance-Based Achievement.

Pre-Employment Requirements: This position is considered a safety-sensitive role due to the operation of machinery, power tools, material handling equipment, and the handling of building materials. Employment is contingent upon the successful completion of:

A pre-employment drug screen
A background check conducted in accordance with applicable federal, state, and local laws
Background check results will be evaluated on an individual basis and in relation to the responsibilities of the position, consistent with applicable law.

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