Mission Success Manager

Posted yesterday

virtual vocationsDenver (CO)

Sales ManagersComputer Systems Design Services

SENIORITY

Lead

About the role

Customer-focused and mission-driven, the full-time Mission Success Manager will guide commercial customers through their journey with Game Warden, managing onboarding, implementation, and ongoing support while ensuring successful deployment of SaaS solutions in a remote environment. Key responsibilities Build deep relationships with customer technical and executive teams Lead customer kickoffs, onboarding, and regular syncs, including Quarterly Business Reviews Own high-severity technical escalations and coordinate cross-functional resolution with support and engineering teams Required qualifications 5+ years in customer/mission success, technical delivery, or a related role, preferably in PaaS or cloud infrastructure for government contracts Direct experience supporting Department of War (DoW) missions or Federal Civilian agencies Working knowledge of NIST RMF, FedRAMP, or equivalent compliance frameworks Demonstrated understanding of IaaS, PaaS, and/or SaaS Ability to manage complex customer relationships through ambiguity

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