Senior Resolution Team Lead - Client Retention

Posted yesterday

bank of americaPennington (AL)

First-Line Supervisors of Office and Administrative Support Workers Other Activities Related to Credit Intermediation

SENIORITY

Senior

About the role

Bank of America is seeking a Senior Resolution Team Manager to lead a team of Senior Resolution Managers focused on client retention and associate development. The role emphasizes coaching, strategic partnership, and performance leadership to drive client advocacy and outcomes. The position centers on developing leaders, managing escalated cases, and aligning with frontline leaders to improve retention and service excellence across the organization.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

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Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.