Problem Analyst

Posted 2 days ago

virtual vocationsNew York (NY)

Computer Systems AnalystsComputer Systems Design Services

SENIORITY

Lead

About the role

Driving the Problem Management process, the full-time remote Problem Analyst will conduct root cause analysis, collaborate with technical teams, and ensure effective implementation of corrective actions to improve service stability. Key Responsibilities:Lead and enhance the Root Cause Analysis process in partnership with technical support teams Support the ITIL Problem Management framework to research and report IT problems while ensuring adherence to best practices Collaborate with incident management teams and technical SMEs to validate root causes and implement solutionsRequired Qualifications:Bachelor's degree or foreign equivalent from an accredited institution, or three years of progressive experience in lieu of each year of education 7 years of experience in IT operations, service management, or problem/incident management Strong knowledge of ITIL Problem Management processes and frameworks Understanding of applications, business systems, networks, and infrastructure components Demonstrated ability to lead cross-functional initiatives and champion process improvements

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.