Customer Experience & Office Manager
rick verstOxford (OH)
Customer Experience & Office Manager
Posted 2 days ago
rick verstOxford (OH)
First-Line Supervisors of Office and Administrative Support WorkersInsurance Agencies and Brokerages
SENIORITY
Senior
About the role
Benefits:
401(k)
401(k) matching
Company parties
Free food & snacks
Opportunity for advancement
Paid time off
Parental leave
Training & development
Competitive salary
Flexible schedule
ROLE DESCRIPTION:
As a Customer Service/Office Manager with Rick Verst, State Farm Insurance and Financial Services, you will generate the kind of Remarkable customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Oversee the customer service team and daily operations.
Develop and implement customer service policies and procedures.
Handle escalated customer complaints and issues.
Train and mentor customer service representatives.
Manage Team scheduling & payroll submission
Attain Property, Casualty, Life and Health Licensing
QUALIFICATIONS:
5+ years of experience in customer service, with 2+ years in a managerial role.
Leadership and organizational skills.
Communication and problem-solving abilities.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.