Maintenance Technician
Maintenance Technician
Posted yesterday
SENIORITY
Mid
About the role
- Functional Responsibilities
- Perform preventative, corrective, deferred, and emergency maintenance across assigned properties
- Diagnose and complete repairs related to HVAC, plumbing, electrical, appliances, and general home systems
- Complete and document work orders accurately and promptly using company-issued mobile devices
- Operational / Departmental Support
- Coordinate with dispatch, vendors, and internal teams to ensure timely service completionMaintain inventory of tools and supplies needed for daily maintenance activities
- Support property readiness by assisting with renovations, turns, and quality control checks
- Provide a high level of customer service as the primary field representative
- Promote company values and maintain professionalism in all interactions
- Compliance & Risk Management
- Ensure adherence to applicable federal, state, and local regulations
- Maintain required documentation and reporting standards
- Identify and escalate compliance or safety risks as appropriate
- Follow OSHA and company safety standards; report unsafe conditions promptly
- Maintain a courteous and professional demeanor with residents, vendors, and colleagues
- Currently does not require on-call or emergency work, but may in the future
- Perform other duties as assigned to support business objectives
- Performance Expectations & Key Metrics
- Performance will be evaluated based on measurable outcomes aligned with company and departmental goals. Metrics may include:
- Complete an average of 3-5 work orders per day, depending on work order complexity and market volume
- Maintain 90% or greater completion rate for assigned work orders
- Complete at least 85% of work orders without vendor involvement.
- Maintain repeat visits for the same issue below 5% monthly
- Achieve resident net promoter scores of 8 or higher through resident survey platforms
- Maintain 100% compliance with company safety policies, required certifications, and operational procedures
- Complete required documentation, photos, and work order notes within the same day of service completionMaintain inventory, tools, and company equipment in accordance with company standards and audit requirements
- Complete all required training and compliance courses by assigned deadlines
- EducationHigh school diploma or equivalent required
- Experience 3+ years of experience in residential maintenance or related field
- Skills & Competencies
- Strong organizational and time-management skills
- Effective written and verbal communication skills
- Analytical thinking and problem-solving ability
- Proficiency in mobile technology and work order systems
- Ability to manage multiple priorities and meet deadlines
- Experience in single-family rental or property management environments
- Certifications in HVAC, electrical, or plumbing trades
- Industry certifications or licenses: EPA Certification, HVAC Certification, or equivalent
- Ability to perform physical tasks commonly associated with property maintenance and field operations, including but not limited to standing, walking, bending, kneeling, crouching, crawling, and climbing ladders or stairs
- Ability to lift, carry, push, and/or pull materials and equipment of varying weights (up to 50 pounds or more, with or without assistance)
- Ability to use hands and tools to handle, control, or feel objects, tools, or controls, including repetitive motions
- Ability to work in various positions and access confined or elevated spaces as required
- Ability to operate standard maintenance tools, equipment, and mobile technology (e.g., smartphones, tablets)
- Ability to communicate effectively in English, both verbally and in writing, as required for safe and effective job performance
- Sufficient vision (with or without correction) to safely perform job duties, including close, distance, and peripheral vision
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
