Hotel Housekeeping Supervisor (Sing on Bonus)

Location: The Inn & Club at Harbour Town – The Sea Pines Resort

Department: Housekeeping

Reports To: Housekeeping Manager / General Manager

Position Overview: The Inn & Club Housekeeping Supervisor is responsible for overseeing the daily operations of the housekeeping team, ensuring all guest rooms, public areas, and back‑of‑house spaces meet the highest standards of cleanliness, presentation, and Forbes Travel Guide expectations. This role plays a critical part in delivering a luxury guest experience through attention to detail, team leadership, and operational efficiency.

Key Responsibilities: Supervise and support housekeeping team members, including Room Attendants, Housepersons, and Laundry Attendants Inspect guest rooms, suites, and public areas to ensure adherence to brand standards and Forbes Travel Guide cleanliness expectations Assign daily tasks and manage room assignments based on occupancy and operational needs Ensure all rooms are cleaned, serviced, and released in a timely manner to meet check-in deadlines Provide ongoing coaching, training, and performance feedback to team members Maintain inventory of linens, amenities, and cleaning supplies; report shortages as needed Partner with Front Office and Maintenance teams to address guest requests, room discrepancies, and service recovery opportunities Ensure compliance with safety, sanitation, and OSHA standards Assist with onboarding and training of new team members, including standards, procedures, and service expectations Lead by example in professionalism, appearance, and adherence to uniform standards Forbes Travel Guide Focus Uphold Cleanliness & Condition standards at all times Ensure attention to detail in room presentation (alignment, staging, amenities placement) Support a culture of anticipatory service and accountability Maintain strong cross‑departmental communication to enhance the guest experience

Qualifications: Minimum 2–3 years of housekeeping experience in a hotel or resort environment

Physical Requirements: Ability to stand, walk, bend, and lift up to 30 lbs for extended periods

Why Join Us: At The Inn & Club at Harbour Town, we are committed to delivering a Forbes Four-Star (and beyond) experience. As a Housekeeping Supervisor, you will play a vital role in shaping our guest experience and supporting a culture of excellence, teamwork, and continuous improvement.