Information Technology Support Specialist (New!)

Job Responsibilities: Provide technical support to end-users, troubleshoot technical issues with hardware, software, and network - and resolve technical problems within SLA. This includes camera systems, point-of-sale devices, laptops, printers, and other normal devices. Set up, configure, and maintenance of PPG Americas’ networks and networking infrastructure in our outlets and offices. Maintains inventory and tracking of all hardware and software assets. Document, maintain knowledge-base-articles, user guides, and troubleshooting procedures. Improve support services by ensuring timely problem resolution and providing excellent customer service. Ensure security and privacy of networks and computer systems. Analyze computer / IT problems reported and recommend corrective, preventative, and improvement measures. Provide training, guidance, and support to end-users. Performs all other duties as assigned by superiors.

Requirements: Degree in Information Technology or Computer Science. Ability to travel to other airports (company paid) to take care of additional lounges, like Orlando. 3+ years of experience in a similar role with medium or large-scale organizations. ITIL Foundation is preferable. Required hands-on experience in the setup & configuration of Networks. Configuring, Firewalls, Switches, VPN, WAN/LAN, and other network peripherals. Proficient in Microsoft Operating Systems and Office 365.Good communication skills, including verbal and writing skills. Excellent analytical and problem-solving skills to provide quick solutions to problems. Possess an optimistic, positive, and can-do attitude. Be available for after-hours and weekend project work as needed. Must pass a criminal background check, MVR, and/or airport security clearances as needed. Spanish language is a plus.

Physical Requirements: Must be able to lift 15 pounds at times. Must be able to access and navigate each department at the organization's outlets. Travel up to 20% if needed for projects.