Director of Rooms

AsDirector of Roomsat Practice Hospitality at Hilton Dallas Park Cities, you will own the end-to-end Rooms Experience- from first impression to final farewell. Reporting to the General Manager, you'll lead Front Office / Guest Services and Housekeeping, ensuring that every stay reflects exceptional cleanliness, consistency, comfort, and care. This role is deeply guest-facing and detail-driven. You are the steward of how the hotel feels to sleep in, wake up in, and return to - day after day. From room readiness and labor strategy to guest recovery and team pride, you'll set the standard for what "great" looks like in the most personal part of the guest journey. From check-in to check-out, from lobby greetings to perfectly turned rooms, you'll bring structure, accountability, and heart to the daily rhythm of the property - ensuring the rooms division operates seamlessly, efficiently, and with intention.

This is a role for ahands-on rooms leaderwho understands that guest trust is earned in the details—and that strong, supported teams create great stays. You'll be a key part of the Hilton Dallas Park Cities leadership story, shaping how guests experience comfort, care, and consistency every single day. Education and/or Experience Bachelor’s degree in Hospitality Management, Business Administration, or related field strongly preferred Minimum 3-5 years of progressive leadership experiencein hotel rooms operations (Front Office and Housekeeping) Demonstrated success managing labor, quality standards, and guest satisfaction within the rooms division Experience in boutique or lifestyle properties preferred Specific Job Knowledge, Skills and Abilities Expert knowledge of hotel property management systems, revenue management, and reservation platforms Advanced understanding of hospitality financial controls, budgeting, and P&L management Exceptional leadership and team development skills with ability to motivate diverse teams Strong analytical skills with proficiency in forecasting, reporting, and data-driven decision making Outstanding communication and interpersonal skills with guests and team members Deep knowledge of housekeeping standards, room presentation, cleanliness protocols, and hospitality service excellence Physical Demands Ability to work flexible schedules including evenings, weekends, and holidays as business demands require Capability to remain on feet for extended periods while conducting property inspections and guest interactions Comfort moving throughout all areas of the property including guest rooms, public spaces, and back‑of‑house areas Ability to lift up to 25 pounds and assist with operational tasks as needed Availability for emergency response and problem resolution outside of regular business hours

Supplemental PayBonus Incentive Plan (performance-based)

Practice Hospitality manages hotels differently. A growing company with opportunities for advancement, we infuse hotels with style, spirit, and soul. We inspire, innovate, and advocate. We deliver results for our owners because we respect individuality, value connection, and understand the impact hospitality has on community. We are looking for someone whothinks big. At Practice Hospitality, we value creativity, emotional intelligence, problem‑solving, and innovation. This is an opportunity to be part of a team that supports one another, holds themselves accountable, and leads with intention. More than anything, we're looking forgood humans- people who care about guests, each other, and making every moment together meaningful, fulfilling, and fun. EOE |Disabled |Veteran Practice Hospitality is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy‑related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Practice Hospitality’s management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, teammate activities, access to facilities and programs and general treatment during employment. Source: Practice Hospitality