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David Careers

Program Manager

Posted 4 days ago

stevendouglasBrooklyn (NY)
Project Management SpecialistsCustom Computer Programming Services

SENIORITY

Manager

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About the role

Qualifications: A Senior Program Manager is responsible for leading complex, multi-site security programs, and strategic customer accounts from project award through final completion. The role focuses on customer satisfaction, project delivery, financial performance, risk management, and cross-functional coordination across multiple projects and stakeholders.
Responsibilities: Program Leadership & Delivery
  • Lead multiple concurrent projects within large customer programs.
  • Establish program execution strategies, milestones, and success metrics.
  • Ensure projects are delivered on schedule, within budget, and in accordance with contract requirements.
  • Coordinate project teams, engineering, procurement, field operations, and subcontractors.
  • Drive accountability and execution across all program stakeholders. Customer Relationship Management
  • Serve as the primary day-to-day executive contact for assigned strategic accounts.
  • Build and maintain customer relationships at multiple organizational levels.
  • Conduct regularly scheduled business reviews and operational status meetings.
  • Manage customer expectations and proactively address concerns before escalation.
  • Identify opportunities for expansion, additional scope, and long-term partnership growth. Financial Accountability
  • Own revenue, margin, forecasting, and project financial performance for assigned programs.
  • Review labor utilization, material expenditures, subcontractor costs, and job forecasts.
  • Monitor backlog and earned revenue against business objectives.
  • Drive change order identification, pricing, submission, and approval processes.
  • Develop recovery plans for projects experiencing financial or schedule challenges. Risk & Contract Management
  • Identify program risks, constraints, and dependencies.
  • Manage contractual obligations and customer deliverables.
  • Coordinate delay notices, impact assessments, and scope change documentation.
  • Escalate issues requiring executive intervention.
  • Protect company interests through disciplined contract administration. Resource Planning & Coordination
  • Partner with Operations leadership to forecast labor and resource requirements.
  • Coordinate staffing plans across project managers, supervisors, technicians, and subcontractors.
  • Balance workload and priorities across multiple projects and regions.
  • Support capacity planning to meet customer commitments and business objectives. Communication & Reporting
  • Provide executive-level reporting on program health, financial performance, schedule status, risks, and opportunities.
  • Prepare and present business reviews for leadership and customers.
  • Maintain clear and consistent communications with internal and external stakeholders.
  • Ensure accurate reporting of forecasts, project progress, and action plans. Team Leadership & Mentorship
  • Mentor Project Managers, Associate Program Managers, and supporting personnel.
  • Foster collaboration among sales, engineering, operations, procurement, and finance teams.
  • Promote accountability, ownership, and continuous improvement.
  • Support talent development and succession planning initiatives. Strategic Responsibilities
  • Develop long-term account strategies to support customer growth and retention.
  • Identify operational efficiencies and standardization opportunities.
  • Support business development efforts for existing customers.
  • Contribute to organizational process improvements and scalable program management practices.
  • Align execution strategies with overall company objectives. Comments/Special Instructions This a National & remote role.

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