Senior AWS Connect Architect
giant bullseyeDenver (CO)
Senior AWS Connect Architect
Posted today
giant bullseyeDenver (CO)
SENIORITY
Lead
About the role
Senior AWS Connect Architect We are seeking a Senior AWS Connect Architect to lead the design and delivery of enterprise-grade contact center solutions. The ideal candidate has deep expertise in Amazon Connect, AWS cloud services, and telephony systems, with a strong preference for healthcare industry experience.
Key Responsibilities:
- Architect and deliver scalable, secure Amazon Connect solutions (IVR, routing, omnichannel)
- Integrate Amazon Connect with CRMs and healthcare systems
- Leverage AWS services (Lambda, Lex, Kinesis, DynamoDB, S3) to build intelligent workflows
- Ensure solutions meet HIPAA and compliance standards
- Guide engineering teams, provide technical leadership, and define best practices
- Optimize performance, reliability, and security of contact center platforms
Required Skills:
- 10+ years in IT architecture, 4+ years in Amazon Connect or cloud contact centers
- Strong AWS expertise (Lambda, S3, CloudWatch, API Gateway, IAM)
- Solid understanding of telephony, SIP, IVR, and contact center operations
- Proven ability to design secure, scalable cloud architectures
- Excellent communication and stakeholder leadership skills
Preferred:
Healthcare industry experience (HIPAA, PHI handling)AWS Solutions Architect Professional certification Experience with AI/ML features, Infrastructure as Code (CloudFormation/Terraform)
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