LEAD HOUSEKEEPER (FULL TIME)

Location: Johnson & Johnson - 5490 Great America Parkway, Santa Clara, CA 95054 Note: online applications accepted only.

Schedule: Full time schedule. Monday - Friday, afternoon hours. More details upon interview. Requirement: Lead experience required. Fixed Pay Rate: $24.00 per hour. ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI).

Job Summary: Supervises, trains and inspects the performance of assigned housekeeping staff to ensure all procedures are completed to unit's standards. Assists where necessary to ensure optimum service to guests.

Essential Duties and Responsibilities: Provides quality service to customers by providing one-on-one attention to detail. Ensures assigned staff have reported to work and clocked in properly; documents late or absent employees. Resolves internal/external guest complaints to ensure guest satisfaction. Documents call offs, and replaces for any shift. Coordinates assigned staff breaks. Prepares and distributes assignment sheets to staff and reviews priorities. Communicates additions or changes to the assignment sheets as they arise throughout the shift. Assigns designated keys, radios and beepers to assigned staff. Maintains accurate record of such assignments and ensure security of keys. Checks all equipment used by staff for proper supplies, neatness, cleanliness and mechanical problems. Instructs designated personnel to correct deficiencies. Inspects areas to confirm cleaning standards have been met. Assists staff to ensure highest standards of cleanliness and service. Conducts staff training as assigned. Contributes to the team; exhibits professionalism with customers, fellow employees and others. Performs other duties as assigned. Associates at ESFM are offered many fantastic benefits. Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program. Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs).Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.